Return and Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, If you are not completely satisfied with your purchase for:

  • Return of items (damaged items or items that come wrong and ask to be replaced new).
  • Refunds (damaged items or items not according to the description on the site and no stock to exchange items).
ITEMS THAT CAN BE RETURNED ARE:
  • Damaged or defective items.
  • Items received do not match the order.
ITEMS THAT CAN BE REFUNDED ARE:
  • Items to be returned but out of stock.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, Prepare photos of proof of purchase in the box, parts that are damaged or defective. We offer a full 100% satisfaction guarantee. If you are not satisfied we will refund your item in full within 30 days.

RETURN PROCESS

To return an item, please email us at info@kratomers.com, We will send a form requesting return of goods.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

QUESTIONS 

If you have any questions concerning our return policy, please contact us at:

+62 822-5581-4411

info@kratomers.com

    Cart