FAQ

WHAT IS KRATOM?

Kratom (pronounced KRAY-tom) is a common name for the powders or leaves that come from the Mitragyna Speciosa Korthals, a member of the coffee (or Rubiaceae) family. When ingested, users have reported that Kratom expresses various medicinal qualities, from mild pain relief to enhanced energy levels, depending on the strain.

IS KRATOM SAFE?

Like any other medicinal herb, Kratom is safe when used in moderation. If you have any concerns about using Kratom, consult your doctor.

HOW IS KRATOM USED?

Most use Kratom in a capsule form or by mixing the crushed Kratom leaf powder with water to make a tea.

WHAT KIND OF EFFECTS SHOULD I EXPECT WHEM TAKING KRATOM?

The effect that Kratom has on your body largely depends on the dosage and strain that you choose.

We recommend that you review the product descriptions carefully to ensure that you’re choosing the strain that meets your specific needs. If you have any questions about which strain is right for you, send our customer service team a message and we can recommend a Kratom product that’s right for you.

DO YOU REGULARLY TEST YOUR PRODUCTS?

Yes, we test each new batch of Kratom as soon as we receive it to ensure purity, quality and consistency. Our Kratom is always all-natural, with no additives, fillers, or chemicals.

IS KRATOM LEGAL?

Kratom is legal in most of the United States, however Tennessee, Arkansas, Wisconsin, Vermont, Indiana, and Alabama have passed legislation banning the local sale and possession of Kratom.

At this time, we are also unable to ship to countries outside of the United States.

WHEN WILL I RECEIVE MY ORDER?

Kratomers will always ship your order the (business) day it is received. We use EMS POST Indonesia or UPS and all orders are delivered within 3-7 business days, no matter where you are in the country.

DO YOU OFFER DISCRETE SHIPPING?

All of our packages are boxed in unmarked and ship used EMS POST Indonesia or UPS.

WHY ORDER FROM KRATOMERS?

At Kratomers, we sell have passed quality sorting and laboratory tests with good results. We guarantee that the kratom that we present is Premium / Grade A quality. You can consult with our support team before buying. Please note we only accept complaints about quality based on data and lab tests. We do not service all forms of fraud.

If you have any questions about our products, simply email our customer support and we will help you find the right Kratom Powder for you.

WHAT FORMS OF PAYMENT DOES KRATOMERS ACCEPT?

We accept PayPal, Credit Cards, Visa, Master Card, American Express, Discover, Bank Transfer, Western Union, Bitcoin.

IS MY PAYMENT SECURE?

We take extreme precautions to ensure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and we implement additional generally accepted industry standards. Our payment processor, Authorize.net is the leading payment gateway in the world in terms of security and reliability.

WHAT BROWSER IS RECOMMENDED FOR VIEWING YOUR WEBSITE?

The Kratomers website recommends using to use Microsoft Edge, Firefox, Google Chrome, or Safari as your internet browser. Internet Explorer has known issues with logins and drop down boxes and is not recommended.

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